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Retail banking is changing faster than ever, shaped by shifting customer expectations, digital disruption, data-driven decisions, and the rise of smart, personalised financial experiences.
From self-service banking kiosks to hyper-personalised product recommendations built on behavioural analytics. The future of retail banking is no longer only about transactions. It’s about trust, technology, and training.
This session will take a closer look at how banking professionals need to evolve – not just in what they do, but how they think.
Why this topic matters now
- New players are entering the market, and customers are more informed than ever. The banks that survive are the banks that will:
- Train faster and smarter
- Implement agile learning models
- Upgrade service experience across touchpoints
- Integrate digital journeys with human touch
In short, industry knowledge is no longer enough. Learning is now a competitive advantage.
Key themes that will be discussed
- Emerging global trends in retail banking
- Digital innovation shaping customer experience
- Challenges banks face today in adaptation and compliance
- How training and upskilling are redefining workforce readiness
- What future banking professionals need to prepare for – starting now
Speaker
Mr. Ahmad Hasan
Banking Consultant, UAE
Session Details
Date: 20 November 2025
Time: 10:00 AM
Venue: JU Campus – Female Classroom 13
